The customer is responsible for any customs duties or taxes imposed by their country's legal regulations. After the order is shipped, we are not accountable for uncollected parcels resulting from incomplete/wrong addresses or unsuccessful delivery attempts.

We cannot be held responsible for unforeseen delays caused by adverse weather or customs clearance procedures. Refunds for missing or lost parcels will only be issued upon official confirmation from the postal service.

STANDARD DISPATCH TIME-FRAME
In order to guarantee that every order is carefully packaged, kindly allow up to 2 business days for us to process and dispatch your order.

AUSTRALIAN ORDERS
Standard Australian orders are sent via Australia Post and will be with you within 5-9 business days. 

For more information, please refer to the AusPost delivery times here to get updated estimated shipping times.

INTERNATIONAL ORDERS
To obtain the most recent estimated shipping times for international orders, kindly visit the AusPost webpage provided here to get updated estimated shipping times.